Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide and information that is automatically collected when you use our website or services.

A. Information You Provide Directly

• Full name, email address, phone number, and mailing/property address
• Payment information (processed securely through third-party payment processors)
• Information submitted through contact forms, quote requests, or scheduling tools
• Communications sent to us via email, phone, or text message
• Details about the property being inspected (age, size, type)

B. Information Collected Automatically

• IP address and browser type
• Pages visited, time spent on pages, and referring URLs
• Device type and operating system
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm, and deliver inspection services
• To prepare and deliver inspection reports and related documentation
• To process payments and send transaction confirmations
• To respond to inquiries, questions, and support requests
• To send appointment reminders, follow-ups, and service-related communications
• To improve our website, services, and customer experience
• To comply with legal obligations and professional standards
• To send periodic emails about promotions, tips, or company news (with your consent, and you may opt out at any time)

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With trusted third-party service providers who assist in scheduling, payment processing, reporting software, or CRM management — all of whom are contractually obligated to keep your information confidential
• With your real estate agent, attorney, or lender, but only with your express consent
• When required by law, regulation, court order, or governmental authority
• To protect the rights, property, or safety of OPHI, our clients, or the public

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

We may use analytics services such as Google Analytics to understand how visitors use our website. These services may collect information such as your IP address, browser type, and pages visited. This data is used in aggregate form and is not personally identifiable.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to provide our services, or to comply with applicable legal, accounting, or reporting requirements. Inspection reports and associated client data are typically retained for a minimum of five (5) years. You may request deletion of your personal data at any time (subject to legal retention obligations) by contacting us.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure HTTPS connections, encrypted data transmission, and access controls. While we take all reasonable steps to protect your data, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly
• Portability: Request that we provide your data in a portable format

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites (such as scheduling platforms, review sites, or social media). We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: